Shipping & delivery policy

• United Arab Emirates (all emirates)
• Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain

We currently ship across:

International shipping is not currently available. All orders must be delivered to a valid UAE address.

• Orders are processed within 1–3 business days (Sunday to Thursday, excluding UAE public holidays)
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an order confirmation email once your payment is successfully processed via Stripe

• Dubai: 1–3 business days after dispatch
• Other UAE emirates: 3–7 business days after dispatch
• Delivery timelines are estimates and may vary based on location and courier availability

• Shipping charges are calculated and displayed at checkout in AED
• Free shipping may be offered on eligible orders — any applicable offer will be shown before payment
• All prices include VAT where applicable under UAE Federal Tax regulations

Shipping fees are calculated at checkout based on your delivery emirate and order value. All charges are displayed in AED (United Arab Emirates Dirhams) before you confirm your order.

• Once shipped, tracking details will be shared via email/SMS
• You can track your order using provided tracking link

• Courier partners
• Weather conditions
• Natural disasters or unforeseen events

We are not responsible for delays caused by:

• Customers must provide accurate shipping details
• We are not responsible for delivery failures due to incorrect address

• Contact us within 48 hours with proof
• We will arrange replacement or refund
• For shipping queries, contact HAVN:

If your order arrives damaged: